hello@penii.us
Use this inbox for support questions, account issues, billing confusion, and privacy requests. Include the email attached to your penii account if you already have one.
Support
Help that matches the product.
If you need help with sign-in, billing, account deletion, or restoring access, start here and we will point you to the right next step.
What to include
- Your account email, if one exists
- A short description of what happened
- Whether the issue is about sign-in, billing, or data
- Screenshots if the problem is visual or device-specific
Account deletion
You can delete your account inside app settings. If you need help completing that process, email us and we will assist with the request.
Subscription help
penii Pro is managed through Apple. You can restore purchases inside the app or manage cancellation through your Apple subscription settings.
Privacy questions
Questions about data storage, deletion, or account information can go directly to hello@penii.us and will be handled through the same contact path.
Accessibility help
If you run into an accessibility barrier in the app or on the website, email hello@penii.us with the feature, device, and assistive technology involved so we can investigate and improve it.
Need the full legal details?
The public privacy policy, terms, and accessibility statement live here so support, billing, account, and accessibility decisions all point to the same source of truth.